Privacy Policy

This policy is effective from September 1, 2022.

Hapell Collections Private Limited of Carnival House, Malad East, Near Dindoshi Fire Station, A K Vaidya Marg, Mumbai, 400097 (hereinafter the “Company” or “Hapell”) owns, manages and controls the website www.hapell.com, the applications and other associated products and services (collectively referred to as “Website/Services”). Hapell is committed to ensuring that your privacy is protected. All information collected from you when using this Website or accessing Services will only be used in accordance with this Privacy Policy. As a company, we strictly adhere to the applicable laws and all industry guidelines, and we periodically review our policy and procedures to ensure the safety and security of information/data of our User.

This Privacy Policy provides our policies and procedures on the collection, use, processing, disclosure and sharing of your information which may be inclusive of your Personal Information when you visit the Website and/or use the Services and tells you about your privacy rights afforded as per this policy. We use your information to provide and improve the Services. By using the Services by way of accessing, downloading or using the Website/Services which includes mobile application, website and/or any other extensions on any device, you agree to the collection, use and processing of information in accordance with this Privacy Policy. This Privacy Policy must be read in conjunction with the Terms of Use and other supplemental policies.

We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are aware of the changes.

INTERPRETATION AND DEFINITIONS

All capitalized terms that have not been specifically defined herein shall have the same meaning as provided under the Terms of Use and other supplemental policies. Definitions shall have the same meaning regardless of whether they appear in singular or in plural and shall be interpreted to be gender neutral.

SCOPE

This Privacy Policy states the type of information collected from the Users, the purpose, means and modes of collection, usage, processing, retention and destruction of such information; and how and to whom We will disclose such information.

CONSENT

By using the Services or by otherwise voluntarily providing us Your information, You will be deemed to have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the same.
You acknowledge that You are providing Your Personal Information out of Your free will.
You hereby consent to Our collection, use and sharing, storage, processing, and disclosure of Your information as described in this Privacy Policy.
If You use the Services on behalf of someone else, You represent that You are authorized on behalf of such User by such User to accept this Privacy Policy, and consent to Our collection, use and disclosure of such information as described in this Privacy Policy. If by such usage on behalf of someone else You cause any injury to such person or violate any law, You shall be solely responsible for the same.
We reserve the right to amend the portions of terms of this Privacy Policy by way of modification, addition or deletion, at Our sole discretion, at any time. The last updated date on the top of the page indicates when the Privacy Policy was last updated. If you do not agree to the amendments in this Privacy Policy at any time, do not use any of the Services any further.
You have the option not to provide Us the Personal Information. You also have an option to withdraw Your consent at any point. If You do not provide us Your Personal Information or if You withdraw the consent at any point in time, You shall not be able to access and use Our Services.

PERSONAL INFORMATION WE COLLECT

Personal Information means any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification, identifiability and authentication of identity of a natural person. We may ask You to voluntarily provide Us with certain Information that personally identifies You or could be used to personally identify You. You hereby consent to the collection of such Information by Us.
Without prejudice to the generality of the above, Personal Information collected by Us for Your registration to Our Services may include (but is not limited to) the following:
- 1.Name
- 2.Date of Birth
- 3.Email address
- 4.Phone Number
- 5.Gender
- 6.Location
- 7.Pin code

PERSONAL INFORMATION WE COLLECT

Without prejudice, to make full use of Our Services and best meet Your needs, Information collected by Us may include (but not limited to) the following:
- 1.data regarding your usage of the services and history of the use of Services;
- 2.sensitive financial information such as bank accounts, credit and debit card details or other payment instrument details;
- 3.Information that you provide by creating account on our Services, such as seller/buyer registration, making e-Payment, applying for Digital signature, etc.
- 4.Any other KYC Information provided to us when you communicate with us for any reason,
- 5.other information that You voluntarily choose to provide to Us
We shall be free to use, collect and disclose information that is freely available in the public domain without your consent.
We may also seek permissions to use camera, microphone, and phonebook/contact data at points where required.
We may also collect information other than Personal Information from You when You visit and /or use the Application. Such information may be stored in server logs. Such Non-Personal Information would not assist us to identify You personally. Such Non-Personal Information may include
- 1.Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used,
- 2.Master and transaction data and other data stored in Your user account,
- 3.Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files.
We strongly encourage Users to check the accuracy and completeness of their information from time to time, and inform Us immediately of any discrepancies, changes or updates to such information. We will, however, take reasonable steps to ensure the accuracy and completeness of this information.
Unless specified otherwise, all Data requested by this Service is mandatory and failure to provide this Data may make it impossible for you to use the Services. In cases where the Services specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

METHODS WE USE TO COLLECT PERSONAL INFORMATION

The methods by which We collect Your Information include (but are not limited to) the following:

when You create an account and use Our Services;
when You register as Seller/Buyer on Our Services or as part of Services;
when You use the features on Our Website and/or when You use Services;
when You access Website or Services;
by use of cookies

Use of Cookies (Collection of Usage Data)

On few pages, we may gather information about your system environment for our log records and to provide statistical information regarding the use of our portal to our internal departments. Such information will not identify you personally. It is statistical data about our visitors and their use of our Site. This statistical data does not identify any personal details whatsoever.

We may gather information about your internet environment by using a cookie file. Cookies allow web applications to respond to you as an individual. All computers have the ability to automatically accept or decline cookies. This can be done by activating the setting on your browser which determines how to deal with cookies.

Please note that should you choose to decline cookies, you may be unable to access particular features of our website.

Details of your visits to our website and the resources that you access, including, but limited to traffic data, location data, weblogs and other communication data.
IP (Internet Protocol) address of the machine accessed the application
Domain name (for example .com, .gov, .in, .au, .uk etc.)
Address of your server
Date and time of visits to the site
Pages accessed and documents downloaded
Type of browser and operating system you have used.
The information collected during each visit is combined to produce reports in order to identify patterns of usage of Site. This will assist us in improving the services offered by us.

Any use of Cookies – or of other tracking tools – by this Application or by the Company of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Information obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data to Us.

ACCURACY AND UPDATION OF YOUR INFORMATION

You are responsible for maintaining the accuracy of the information You submit to Us, such as Your contact information provided as part of account creation or registration.
If your Personal Information changes, You may correct, delete inaccuracies, or amend information by making the change in Your profile and informing us at the email provided below or using Contact Us option.
We will make good faith efforts to make requested changes in Our then active databases as soon as reasonably practicable.
If You provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or We have reasonable grounds to suspect that the information provided by You is untrue, inaccurate, out of date or incomplete, We may, at Our sole discretion, suspend Your Account with Us.

STORING YOUR PERSONAL INFORMATION

Information that is submitted to Us is stored on safe and secure servers in India. All sensitive information is stored in encrypted mode.

We provide you with the facility to view or edit your personal information and such information cannot be viewed by others. You will be required to sign in with your credentials – User ID and Password. It is your responsibility to keep your user credentials and password confidential. Keep changing the passwords regularly in a secure manner. Do not share the user credential information with anyone.

This Website takes every precaution to protect your information. When users submit sensitive information via the website, the information is protected both online and off-line. The Bidder registration / Bidding forms requires to enter sensitive information, that information is encrypted and is protected with the best available encryption software/methods in the industry.

When making payments in the portal, the sensitive information like credit card numbers, bank account details will not be captured by ePayment gateway providers. The system shall not be storing this sensitive data anywhere on our Website.

USE OF YOUR INFORMATION

The information that we collect and store relating to You is primarily used to enable us to provide our services to you. In addition, we may use the information for, including but not limited to, the following purposes:

To provide you with auction information that is hosted by Us.
To provide SMS alerts / email messages to you whenever applicable.
To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
to respond to Your inquiries;
to provide You with information about products and services available on the Website;
to personalize Your experience on the Website;
to help You address Your problems incurred on the Website including addressing any technical problems;
for proper administering of the Services;
to conduct internal reviews and data analysis for the Services (e.g., to determine the number of visitors to specific pages within the Website);
to improve the services, content and advertising on the Application;
to protect the integrity of the Services;
to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
to conduct analytical studies on various aspects including User behaviour, User preferences etc;
analyzing anonymized practice information for commercial use;
processing payment instructions including those through independent third party service providers such as payment gateways, banking and financial institutions, pre-paid instrument and wallet providers for processing of payment transaction or deferral of payment facilities;
analyzing software usage patterns for improving utility of Our Services;
debugging customer support related issues;
for the purpose of contacting You to complete any transaction if You do not complete a transaction after having provided Us with Your contact information in the course of completing such steps that are designed for completion of the transaction;
to make disclosures as may be required under applicable law.
to comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the purpose of contacting the User.

Please be advised that we do not reveal or disclose the information which leads to identify individuals to any other stakeholders, but we may, on statutory obligations, provide them with aggregate statistical information to auditors and surveillance agencies.

Notwithstanding the above, We may share and/or disclose some of the aggregate findings in anonymized form (that cannot be identified personally) with advertisers, sponsors, investors, strategic partners, and others in order to help grow Our business.

PROCESSING YOUR PERSONAL INFORMATION

Methods of processing:The Company takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Company, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Company.

Legal basis of processing:The Company may process Personal Information relating to Users if one of the following applies:

Users have given their consent for one or more specific purposes.
provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which the Company is subject;
processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company;
processing is necessary for the purposes of the legitimate interests pursued by the Company or by a third party on behalf of the Company.

In any case, You can contact us to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

THE RIGHTS OF USERS

Users may exercise certain rights regarding their Data processed by the Company. In particular, Users have the right to do the following:

Withdraw their consent at any time:Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Information. Upon receiving your request on email info@hapell.com, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any unpaid invoices, resolve disputes, troubleshoot problems, assist with any investigations, and take other actions otherwise permitted by law. We may use any aggregated/anonymized data derived from your Account, in a matter which shall not infringe upon your privacy.
Object to processing of their Data:Users have the right to object to the processing of their Data to a relevant authority if the processing is carried out on a legal basis other than consent.
Verify and seek rectification:Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data:Users have the right, under certain circumstances, to restrict the processing of their Data as provided in this policy. In this case, Company will not process their Data for any purpose other than storing it.
Have their Personal Information deleted or otherwise removed:Users have the right, under certain circumstances, to obtain the erasure of their Data.

RETENTION TIME

Personal Information shall be processed and stored for as long as required by the purpose they have been collected for.Therefore:

Personal Information collected for purposes related to the performance of a contract between the Company and the User shall be retained until such contract has been fully performed.
Personal Information collected for the purposes of the Company’s legitimate interests shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by the Company within the relevant sections of this document or by contacting the Company.

The Company may be allowed to retain Personal Information for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Company may be obliged to retain Personal Information for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

LEGAL ACTION

The User's Personal Information may be used for legal purposes by the Company in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.

The User declares to be aware that the Company may be required to reveal Personal Information upon request of public authorities.

SYSTEM LOGS AND MAINTENANCE

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs), and use other Personal Information (such as the IP Address) for this purpose.

COMPLIANCE WITH LAWS

The Service accessed and used may be regulated by the applicable local laws and regulations on the protection of natural persons with regard to the collection, use, storage and processing of Personal Information and on the free movement of such data. You may reach out to Us at email provided in Grievance Redressal Section with a subject line “Data Protection compliance”. We respond to all requests We receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws of India.

EMAIL, NEWSLETTERS AND SMS

When you register with Hapell, you agree to receive e-mail newsletters or SMS. We will use this method to inform you of new functions or special promotions on our website.

You can at any time opt-out of this by changing your settings under My Account Section.

OPT OUT

If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us a mail at the Email provided below.

GRIEVANCE REDRESSAL

To report any grievance with respect to the Website or Services, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer at info@hapell.com.

CONTACT INFORMATION

If you have any questions concerning the Company, the Website, the Terms, this Agreement, the Services, or anything related to any of the foregoing, or you wish to give your comments/feedback, You can reach us at the following address.

Our Contact Details

Hapell Collections Private Limited

Carnival House, Malad East,

Near Dindoshi Fire Station, A K Vaidya Marg,

Mumbai, 400097. India

Email: info@hapell.com